Shipping policy

Last Updated: 8th Jan 2026

Welcome to CasaNChic (casanchic.com). We are committed to delivering your fashion essentials safely, efficiently, and on time. This Shipping Policy explains our shipping procedures, timelines, charges, and related information to ensure a transparent and smooth shopping experience for our valued customers.

1. About CasaNChic

CasaNChic is a fashion-focused online store offering stylish and high-quality apparel for modern lifestyles. We aim to provide a seamless shopping experience, from order placement to doorstep delivery.

Business Details:

  • Website: casanchic.com

  • Category: Fashion Apparel

  • Email: casanchic@gmail.com

  • Phone: 9830444186

  • Business Address:
    West Navanagar, Ganesh Ghosh Road,
    Birati, Nimta, North 24 Parganas,
    West Bengal – 700051, India

2. Shipping Locations

Currently, CasaNChic delivers across India. We are working toward expanding our delivery network to include international destinations in the future.

Delivery availability may vary depending on:

  • Courier service coverage

  • Local regulations

  • Weather or logistical constraints

3. Order Processing Time

All orders placed on casanchic.com are processed within:

  • 1–3 business days after successful payment confirmation

  • Orders placed on Sundays or public holidays will be processed on the next working day

During high-demand periods such as sales, festive seasons, or promotional events, order processing may take slightly longer.

4. Shipping Timeframes

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 4–7 business days

  • Remote or Rural Areas: 6–10 business days

Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Shipping Charges

Shipping charges depend on order value, delivery location, and ongoing promotions.

  • Standard Shipping: Calculated at checkout

  • Free Shipping: Available on selected products or during special offers (as mentioned on the website)

Any applicable shipping charges will be clearly displayed before order confirmation.

6. Courier & Logistics Partners

CasaNChic works with trusted third-party courier partners to ensure reliable and secure delivery. Courier partners are selected based on service quality, reach, and delivery performance.

Once the order is shipped, responsibility for delivery rests with the courier partner.

7. Order Tracking

After dispatch, customers will receive:

  • A shipping confirmation email or SMS

  • A tracking number and tracking link

You can track your order status in real-time using the provided tracking details. If tracking information does not update immediately, please allow up to 24 hours for courier system updates.

8. Delivery Attempts

Courier partners typically make 2–3 delivery attempts. If the delivery fails due to:

  • Incorrect address

  • Unavailability of recipient

  • Refusal to accept the package

The order may be returned to us. Re-shipping charges (if applicable) will be borne by the customer.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping details, including:

  • House/Flat number

  • Street and locality

  • Correct PIN code

  • Active contact number

CasaNChic is not responsible for delivery delays or losses caused by incorrect or incomplete addresses.

10. Undeliverable or Returned Shipments

Orders may be returned to us if:

  • Address is incorrect or incomplete

  • Customer is unreachable

  • Package is refused without valid reason

In such cases:

  • Refunds (if applicable) will be processed after deducting shipping and handling charges

  • Re-shipping will require additional shipping fees

11. Delayed Shipments

While we strive to meet delivery timelines, delays may occur due to:

  • Natural calamities

  • Strikes or transport disruptions

  • Courier operational delays

  • Government restrictions

CasaNChic is not liable for delays beyond our control but will assist customers in tracking and resolving delivery issues.

12. Partial Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability

  • Warehouse location differences

Customers will be informed, and tracking details for each shipment will be provided.

13. Cash on Delivery (COD)

If COD is available for your location:

  • Additional COD charges may apply

  • Please ensure availability at the delivery address to avoid failed delivery attempts

CasaNChic reserves the right to disable COD for certain pin codes or high-value orders.

14. Packaging Standards

We ensure:

  • Secure, tamper-proof packaging

  • Protection against damage during transit

  • Eco-conscious packaging whenever possible

If the package appears damaged or tampered with, customers are advised to not accept delivery and contact us immediately.

15. Damaged or Missing Items

If you receive:

  • A damaged product

  • Missing items in the package

Please notify us within 48 hours of delivery with:

  • Order ID

  • Clear images or unboxing video

  • Description of the issue

We will investigate and offer a replacement or resolution as per our Return & Refund Policy.

16. Shipping During Sales & Festive Seasons

During high-volume periods:

  • Processing and delivery times may be extended

  • Courier delays are possible

We appreciate your patience and understanding during such times.

17. International Shipping (Future Scope)

Currently, CasaNChic does not offer international shipping. Once available, details regarding customs duties, taxes, and delivery timelines will be updated on this page.

18. Customer Responsibilities

Customers are expected to:

  • Provide accurate contact details

  • Track orders regularly

  • Be available during delivery attempts

  • Follow return procedures if required

Failure to comply may result in delivery delays or additional charges.

19. Changes to Shipping Policy

CasaNChic reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

We recommend reviewing this page periodically to stay informed.

20. Contact Information

For shipping-related queries, please contact us:

📧 Email: casanchic@gmail.com
📞 Phone: 9830444186
📍 Address:
West Navanagar, Ganesh Ghosh Road,
Birati, Nimta, North 24 Parganas,
West Bengal – 700051

Thank You for Shopping with CasaNChic

Your trust means everything to us. We are committed to delivering fashion that inspires confidence—right to your doorstep.