Contact information

At CasanChic, we believe that great fashion is not just about style—it’s also about trust, transparency, and strong customer relationships. Our Contact Us page is designed to make it easy for you to reach us whenever you need assistance, have questions, or simply want to share your thoughts with us. Whether you’re a first-time visitor or a valued returning customer, your satisfaction matters deeply to us.

We are always happy to hear from you. From product inquiries to order support, size guidance to feedback, our dedicated support team is here to help you every step of the way.

Get in Touch with CasanChic

If you need any assistance related to our products, orders, shipping, returns, or general inquiries, please feel free to contact us using the details below. We aim to respond promptly and professionally to ensure you enjoy a smooth and satisfying shopping experience with CasanChic.

📍 Our Business Information

Website Name: CasanChic
Website URL: https://www.casanchic.com
Category: Fashion Apparel

Business Address:
West Navanagar,
Ganesh Ghosh Road,
Birati, Nimta,
North 24 Parganas,
West Bengal, India

Pin Code: 700051

📧 Email Support

Email: casanchic@gmail.com

You can email us anytime for:

  • Product-related questions

  • Order status updates

  • Exchange or return requests

  • Size and fit guidance

  • Wholesale or business inquiries

  • Feedback or suggestions

We strive to reply to all emails within 24–48 business hours. During peak seasons or sale periods, responses may take slightly longer, but rest assured—we value every message and will get back to you as soon as possible.

📞 Phone Support

Customer Care Number: 9830444186

Our phone support is available during business hours to assist you with:

  • Order placement assistance

  • Payment-related queries

  • Delivery and shipping concerns

  • Product availability

  • General customer support

If your call is unanswered, please try again later or leave us a message via email, and our team will reach out to you promptly.

🕒 Customer Support Hours

Our customer care team operates during the following hours:

Monday to Saturday:
10:00 AM – 7:00 PM

Sunday & Public Holidays:
Closed (Email support available)

We recommend contacting us during working hours for quicker responses, especially for urgent matters.

Why Contact CasanChic?

At CasanChic, customer satisfaction is at the heart of everything we do. You may want to contact us for a variety of reasons, including but not limited to:

🛍️ Product Inquiries

Have questions about fabric, sizing, colors, or availability? Our team is happy to guide you in choosing the perfect fashion pieces that suit your style and comfort.

📦 Order & Shipping Support

Facing issues with order confirmation, tracking, delivery delays, or address updates? Reach out to us, and we’ll ensure your concern is resolved quickly.

🔁 Returns & Exchanges

Need help with returns or exchanges? Contact us before initiating a return so we can guide you through the process smoothly.

💳 Payments & Refunds

If you have concerns regarding payments, failed transactions, or refunds, our support team will assist you with clear and transparent communication.

💬 Feedback & Suggestions

Your feedback helps us improve. Whether it’s a suggestion, compliment, or concern, we value your opinion and use it to enhance our services and product offerings.

Our Commitment to You

CasanChic is committed to providing:

  • High-quality fashion apparel

  • Honest and transparent communication

  • Secure shopping experience

  • Reliable customer support

We understand that online shopping requires trust, and we work hard to earn and maintain that trust by being responsive, accountable, and customer-focused.

Visit Us

If you are located nearby or wish to connect with us regarding offline queries, our registered business address is mentioned above. Please note that visits are subject to prior appointment confirmation via phone or email.

Stay Connected

We encourage you to stay connected with CasanChic for updates on:

  • New arrivals

  • Exclusive offers

  • Seasonal sales

  • Fashion trends

For any collaboration or promotional inquiries, please contact us via email with detailed information, and our team will review your request.

Important Notes

  • Please ensure you provide correct contact details when reaching out to us so we can respond without delay.

  • For order-related queries, always mention your Order ID for faster assistance.

  • CasanChic will never ask for sensitive information such as OTPs, passwords, or bank details via phone or email.

We’re Here for You

At CasanChic, every customer matters. Whether you need support before making a purchase or assistance after receiving your order, we are always here to help. Our goal is to make your fashion shopping experience seamless, enjoyable, and worry-free.

Thank you for choosing CasanChic—where style meets trust.